Return & Refund Policy
Brand Name: Waqas Collection
At Waqas Collection, customer satisfaction is our top priority. Please read our Return & Refund Policy carefully before placing an order.
Returns
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We accept returns only if the product is damaged, defective, or incorrect.
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Customers must contact us within 24 hours of delivery to request a return.
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The product must be unused, in original packaging, and in the same condition as received.
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Returns without prior approval will not be accepted.
Non-Returnable Items
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Items damaged due to misuse, negligence, or normal wear and tear.
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Products returned after 24 hours of delivery.
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Items bought on sale or discount (unless damaged or defective).
Refunds
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Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
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If approved, the refund will be processed within 7–10 working days.
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Refunds will be issued via the original payment method or bank transfer (as applicable).
Exchange Policy
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Exchanges are available only for damaged or incorrect products.
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The exchange process will start after we receive the returned item.
Shipping Costs
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Shipping charges are non-refundable.
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If the return is due to our mistake (wrong or damaged product), return shipping will be covered by Waqas Collection.
How to Request a Return or Refund
Please contact us with the following details:
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Order number
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Product name
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Reason for return
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Clear pictures or video of the issue
📞 WhatsApp: 0346-5112686
📧 Email: support@waqascollection.store
Policy Updates
Waqas Collection reserves the right to update or change this policy at any time without prior notice.
Thank you for shopping with Waqas Collection.
We appreciate your trust in us!